Read before order: 1.> The phone will support multi language. Please let us know what language do you need if you are not sure whether the phone has it or not.
2.> The internal storage will be less than specification, since part of it will be occupied by built-in system and apps. For example, ROM is 16GB, but only 11-13GB can be used, it is normal.
3.> Check your country network frequency from: www.willmyphonework.net. We are not responsible if it doesn’t work with your carrier after receiving the phone.
4.> The battery efficiency of refurbished or used phone will be less than standard. Normally it would be up to 80%. We do not accept any test from the third party application.
5.> All accessories for used or refurbished phone will not be original. Any dispute for “Fake accessories” will not be accepted, and no refund will be made for this kind of situation.
6.> Please let us know firstly if there is any problem on your phone. Any disassembly or repairing neither by buyer nor repairing store without our permission will be considered as man-made problem, we do not accept any dispute or refund due to this kind of situation.
7.> Used or refurbished phones does NOT support waterproof. Any dispute due to the waterproof function testing will be considered as man-made problem, and we do not accept any dispute or any refund due to this kind of situation.
8.> All the Android phones do not support OTA updating, but the phone will be working fine with the current original Android version on it, so it does not need updating. Any problems after updating by the buyer will be considered as man-made problem, we do not accept any dispute or any refund due to this kind of situation.
9.> All the iPhones can be updated normally, but please do make sure to do that by connecting to the computer. Otherwise it may be failure due to battery low or WiFi stability, and the phone will never be turned on after that.The free warranty also will be invalid.
In order to assure buyer’s warranty from us ,please record a clear unboxing video when buyer opened the box at the first time ,if the parcel was empty ,damaged or incorrect weight ,please ask buyer’s Post office or logistics to provide official document ,especially the claim request papaer,thanks.
The seller provides 4 months warranty for all products except accessories,if the buyer give us 5 stars feedback after received the parcel ,The seller will provide additional 2 months warranty as appreciation .The warranty of products will be invalid if buyer fix or disassemble it without seller’s agreement ,please show the seller clear video including imei number if you have after-service problems ,thanks.
Please check your local customs rules before you order products from overseas,every country has the Customs and recipient has possibility to be charged customs tax by local customs,recipient has duty to do clearance .Please clear customs in time when parcel is detained.And if need any help,can contact seller in the order message,thanks.
Remote Area Fee
DHL shipping method can be support in some of countries ,if buyer can choose DHL as their shipping method at the product page ,which means DHL can be used in his/her country .But if the customer’s address is remote area,then the buyer not only need to pay the DHL shipping fee ,but also the remote area fee.
If you do not want this order anymore,please choose the cancel reason as “I don’t want this order ” , “processing time is out of my expectation” or “Other reasons” ,then the process of paying will be shut down and you get your refund very soon .Thanks.